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Help Center

Quick answers below. Still stuck? Ask our assistant (bottom right) or email support@huckmeplease.com.

Getting started

What is HuckMePlease?

A private planner for adults who already have someone: a spouse, a partner, or someone you've already agreed to see. It handles the logistics: picking a time you're both free, where, rides, safety check-ins and optional health-result sharing.

Is this a dating app?

No. There's no browsing, swiping or searching for people. You can only invite someone you already know. Solicitation, escorting and sex work of any kind are banned, and there are never payments between users.

Who can use it?

Adults 18 and older only. We ask for your date of birth once when you create your profile. It is not for children.

Is it free?

Yes. The Free plan is free forever. Premium is $14.97 a month, or $149.70 a year (2 months free).

Account and sign-in

I forgot my password.

On the sign-in screen, enter your email and tap Continue, then tap "Forgot password?". We'll email you a code to set a new password. If you signed up with Google, just tap "Continue with Google" instead; there's no separate password.

I'm not getting the sign-in code.

Check your spam or junk folder and make sure you typed your email correctly. Codes expire after a few minutes, so request a new one if it's been a while.

How do I change my email?

Email support@huckmeplease.com from your current account email with the new email you want, and we'll update it within 1 business day.

How do I sign out?

Tap your initial in the top right, then Sign out. On a phone, tap More, then Sign out. Next time you'll sign in with Google or your email and password.

How do I delete my account?

Go to Privacy & data, then Delete account, or email support@huckmeplease.com from your account email. Deleting removes your data. If you have Premium, cancel it first so you aren't charged again.

Premium and billing

What does Premium include?

Everything in Free, plus: more than one person, recurring nights, the mutual yes list, smart rain checks, a private vault, more calendars, a custom disguise and special nights.

How do I upgrade?

Go to Premium, pick Monthly or Yearly, and tap Upgrade to Premium. Pay with the same email as your HuckMePlease account so Premium unlocks on your account automatically.

I paid but I don't see Premium.

Premium unlocks within a minute or two when you pay with your account email. Close and reopen the app. If you paid with a different email, email support@huckmeplease.com with both emails and we'll link it.

Why does my statement say Lighthouse Voyages LLC?

Lighthouse Voyages LLC is the company that operates HuckMePlease and processes its payments, so that's the name you'll see on your statement.

Does Premium renew automatically?

Yes. Monthly renews every month and yearly renews every year at the same price until you cancel.

How do I cancel?

Go to Privacy & data, then Manage Premium, then Cancel Premium, or email support@huckmeplease.com from your account email. Cancelling stops future charges, and you keep Premium until the end of what you already paid for.

Can I get a refund?

Yearly plans: a full refund if you ask within 14 days of the charge. Monthly plans: the current month isn't refunded, but you won't be charged again after you cancel. Billing mistakes, like duplicate charges, are always refunded. Details are in the Refund & Cancellation Policy.

My payment failed.

You'll see a banner in the app. Pay again from the Premium page, or reply to your payment receipt email to update your card. Premium turns back on as soon as payment goes through.

Privacy and safety

Is my information private?

Yes. We never sell your data or use it for ads. Linked calendars only show free/busy times, never event names. Discreet mode can show the app as "Notes" and title calendar events "Meeting."

How does health-result sharing work?

It's optional and only by consent. You pick the one person who sees your result, what they see and for how long. They have to accept, and you can take it back any time. It's informational only, not medical advice.

Someone is pressuring me or making me uncomfortable.

Use "Cancel, no questions asked" any time, then block and report them. Anyone who pressures someone or ignores a "no" is removed. If you're in danger, call 911.

Contact

How do I reach a person?

Email support@huckmeplease.com. We reply within 1 business day.

Terms · Privacy · Refunds & cancellation